Modern-Slavery-Statement-FY22

Complete Office Supplies Pty Ltd Modern Slavery Statement 2022 4 OUR OPERATIONS COS is Australia’s largest privately owned business-to- business cleaning, technology, furniture, kitchen and office products supplier. COS was founded in NSW in 1977 by Dominique Lyone, with COS now managed by his daughters and Co-CEOs Belinda and Amie Lyone. Since establishment, COS has grown to become a national supplier to Government, Corporate and Education institutions, offering a next day delivery service for thousands of products for every room in a workplace to over 30,000 customers across Australia. Our operations span across Australia, with employees, warehouses and an extensive driver network in every state and territory. COS is committed to keeping Australian workers healthy and productive by offering thousands of products to the Australian market. We are the proud employer of over 600 Australians. We also engage a variety of transportation services to deliver to our Australia wide network and recruit casual labour via hire agencies during peak periods in our warehouses. COS has a minority interest in the Muru Group, through our investment in Muru Office Supplies (ACN 601 516 545) (MOS). MOS is a majority Indigenous owned company that provides office supplies and stationery, as well as IT products and solutions. MOS use the operations and supply chains of COS to deliver to their customer base. MOS are responsible for the employment of their own employees which in FY22 was six, based around Australia. Although we do not manage this joint venture, COS is committed to supporting MOS with assessing and addressing its own risks of modern slavery. COS have an annual commitment of a minimum of $1million donation to the Lyone Foundation. The Lyone Foundation is focused on supporting Australian based charities focused on human welfare in Australia. OUR SUPPLY CHAIN We source products from over 300 suppliers from many countries including but not limited to Australia, New Zealand, China, Indonesia, Malaysia, USA, UK and France. Our suppliers are primarily located in Australia (representing 80% of total supplier spend), however we acknowledge the majority of products we procure are manufactured overseas. We have identified key countries where the products we procure are manufactured (based on a percentage of supplier spend). The most significant countries include China (35%), as well as Australia (27%) and New Zealand (4%). The main types of goods and services that we procure are products that are used in any workplace environment that we resell through to our customers. These can be grouped into a number of key categories including cleaning and bathroom supplies, office products, educational supplies, office furniture, technology, kitchen and catering supplies, mailroom and packaging supplies, personal protective equipment, as well as print and promotional products. We engage our suppliers in an annual supplier management program. Each year suppliers go through an annual review process including the updating of their company information, a recommitment to the current COS Ethical Sourcing Policy as well as an annual product range review. We also have several other suppliers, including cleaning services for our office and distribution centres, suppliers of packaging goods for our warehouses, and maintenance service providers for our warehouse equipment. As noted above, we also engage a variety of transportation services who deliver to our Australia wide network and recruit casual labour via hire agencies during peak periods in our warehouses.